SIBERIA takes pride in delivering quality products that reflect our commitment to style and craftsmanship. To maintain our standards, we operate with a limited returns policy.
1. Return for Defective or Damaged Goods: We understand that, on rare occasions, a product may be defective or damaged during shipping. In such cases, we will gladly accept returns. To process a return for defective or damaged goods, please follow these steps:
1.1 Contact Customer Service: Get in touch with our Customer Service team within 3 days of receiving the defective or damaged item by emailing support@siberiahills.eu
1.2. Provide Details: Please be prepared to give specific information about the issue, and if possible, provide photographs to help us understand the problem.
1.3. Return Authorization: After reviewing your request, we will issue a return authorization along with instructions for returning the item.
1.4. Refund or Replacement: Depending on the nature of the problem and product availability, we will either process a refund or send a replacement item.
2. Our Commitment: We strive to maintain the highest quality standards in all our products. We perform detailed inspections before shipping to minimize defects and damage. Our team is dedicated to providing you with the best possible items.
3. No Returns for Personal Preference: Please note that we do not accept returns for reasons unrelated to defects or damage. This includes, but is not limited to:
3.1. Change of mind
3.2. Sizing discrepancies
3.3. Color variations (due to monitor differences)
3.4. Style preferences
We recommend carefully considering your choices before placing an order, taking into account your personal preferences. Our product descriptions and sizing charts are available to assist you in making informed decisions.
4. Craftsmanship and Quality: Each item is carefully inspected and is a testament to our commitment to style and quality.
5. Questions and Assistance: if you have any questions or require further assistance, please do not hesitate to contact our customer service team.