Shipping & Returns
TAXES, SHIPPING & HANDLING CHARGES
Shipping carriers are selected based on the most efficient delivery for each order.
International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout.
All California residents will incur sales tax as set by the State of California and/or the County to which your delivery will be shipped.
EXPEDITED SHIPPING METHODS DO NOT INCLUDE PROCESSING TIME.
Orders will be shipped within 5 business days from when the order was placed. Once shipped, it can take up to an additional 5 business days for the order to be delivered. If you have not received your order within 10 business days of placing your order, please email firstname.lastname@example.org with your name and order number for more information.
*Business days are Monday-Friday only and do not include holidays.
All customers will receive tracking details via email upon dispatch, and are expected to monitor tracking progress for any delivery exceptions.
Siberia Hills is not responsible for any lost, stolen, or undelivered packages. If your package is marked as delivered but you have not received it, please contact the carrier of the package to open an investigation. Siberia Hills will not replace any packages.
RETURNS & EXCHANGES
Our goal is for you to be 100% satisfied with your purchase from Siberia Hills. At this time, returns are not accepted. All sales final.
If you purchased an item from www.siberia-hills.com and need a different size, please email email@example.com with your name and order number to check on availability. Exchange requests can only be processed within 30 days of receiving the order. Any requests after the 30 day window will be denied.
Exchange requests for faulty product must include pictures of the damaged item in the email to firstname.lastname@example.org.